I'm surprised - does that mean ML/AI isn't calm ? Why ?
For example, if I go to a dealer to buy a car, if that process would be replaced with technology, then it would be wrong to make that technology to parrot the interactions I'd usually have with a human salesman. If technology is used to take orders in a restaurant and serve food, then imitating a waiter or waitress might be a marketing novelty, but it's not the appropriate way to do it. It's a different medium now, machines shouldn't act like humans.