There are parties with hundreds of kids on the roof, weed smoked in the hall outside our apartment, a broken front door that can only be closed by smashing as hard as possible or not at all, stains all over the carpet outside the Airbnb, people breaking into our house because they're drunk, people buzzing every apartment because they've locked themselves out and it's 4AM. The place is a 365 day Airbnb, which is illegal, and Airbnb know that too and don't care.
AirBnB refuse to take any responsibility, even just to raise issues with the person running the BnB. They have even repeatedly said they can't find a listing by address - seriously, not that the address is wrong, but they they simply do not have the capability. We can't speak to the neighbor because they don't live there, they just rent out their apartment on Airbnb. They got journalists to write stories about how they'd soon have an app for neighbours last year - it still isn't rolled out in Europe despite all the press.
Love airBnB as a customer. 95% of guests are fine. 4% do stupid shit because they're drunk, which is understandable, but having continuously drunk 'neighbors' sucks. 1% are deliberately anti social. But the company absolutely does not give a damn about their impact on the people around them.
Tip for anyone else: call your police non-emergency number or your council. Avoid Airbnb support. They can't help and they won't take responsibility for the source of their income.
You can't know that and it by no means follows from what you've said. It's fine to describe your specific experiences, but not fine to cross into overgeneralized denunciation. Especially not to gin up indignation, which is pretty much the sole purpose of overgeneralized denunciation.
There's no substantive point about Airbnb or any other company that can't be expressed in the way my comment above is recommending. That ought to be obvious to anyone who reads it dispassionately and is familiar with HN.
I've been on Startup News / Hacker News for eight years, so I'm pretty familiar with the site.
> But the company absolutely does not give a damn about their impact on the people around them.
... because (a) you can't know such a thing and (b) it's corrosive of the kind of discussion we want here.
Reporting specific experiences is fine. Crossing into grandiose denunciations is not. Those add no information; their purpose is to gin up rage, which puts salt on the slug of thoughtful discourse.
> > But the company absolutely does not give a damn about their impact on the people around them.
As mentioned repeatedly, that's an honest impression from a year of constant engagement. I have in no way said it is AirBnB policy to not give a damn, simply that as someone who has attempted to engage the company about these matters, they appear to not give a damn.
> Those add no information
I very much disagree that the resulting impression does not add value, and HN would seem to agree, as evidenced by the HN community's reactions to your post.
People can and do post impressions of services on HN, and have for some time. Part of handling yourself properly is not only avoiding impropriety but also the appearance on impropriety: being told not to post my impressions of a company that is incompetent enough they've repeatedly stated they cannot match an address to a listing looks very poor when YC has a financial interest in the company.
Respectfully, you were wrong on this one.
Perhaps that's all you meant to say, but what you actually said went far beyond it in a way that is corrosive to thoughtful discourse, which is why I objected.
I am recounting my own person experience, so, very obviously everything is how Airbnb appears to me, and I'm sure you're intelligent enough to know that. And again, it's quite reasonable to say that based on those experiences, which I'd be happy to provide police reports, screenshots, and contacts at my local council, Airbnb absolutely does not care.