There are parties with hundreds of kids on the roof, weed smoked in the hall outside our apartment, a broken front door that can only be closed by smashing as hard as possible or not at all, stains all over the carpet outside the Airbnb, people breaking into our house because they're drunk, people buzzing every apartment because they've locked themselves out and it's 4AM. The place is a 365 day Airbnb, which is illegal, and Airbnb know that too and don't care.
AirBnB refuse to take any responsibility, even just to raise issues with the person running the BnB. They have even repeatedly said they can't find a listing by address - seriously, not that the address is wrong, but they they simply do not have the capability. We can't speak to the neighbor because they don't live there, they just rent out their apartment on Airbnb. They got journalists to write stories about how they'd soon have an app for neighbours last year - it still isn't rolled out in Europe despite all the press.
Love airBnB as a customer. 95% of guests are fine. 4% do stupid shit because they're drunk, which is understandable, but having continuously drunk 'neighbors' sucks. 1% are deliberately anti social. But the company absolutely does not give a damn about their impact on the people around them.
Tip for anyone else: call your police non-emergency number or your council. Avoid Airbnb support. They can't help and they won't take responsibility for the source of their income.
Nor should they. This is a matter for local police and regulatory enforcement staff. If the local district's enforcement forces are too feeble to handle the workload, then they should be beefed up until they can handle it.
If someone uses a kitchen knife to murder another human, the manufacturer of that knife is under no obligation to assist in any way with the investigation of that crime and the prosecution of the murderer. This is right and proper. This ever-intensifying cry to press private companies into service as investigative and police forces (rather than properly staffing and funding the relevant governmental offices) is deeply disturbing.